Transportation rules

Rules for transporting passengers on international bus routes of 3G BUS LLC

The following rules for the transportation of passengers on international bus routes are drawn up on the basis of and in accordance with current laws, generally accepted local customs and standards of decent behavior in force in the territories of the countries through which the international routes of the Carrier's regular buses pass and are binding for the Carrier and the Passenger.

1. Conditions for purchasing tickets.

1.1. The ticket is a personal document for traveling by bus and cannot be transferred to another person, valid until the date and time of departure written on the ticket.

1.2. A ticket is a contract of carriage concluded between the passenger and the carrier, on the basis of which the passenger has the right to use the vehicle and related services exclusively in relation to the trip specified in the ticket.

1.3. Having paid for the ticket, the passenger confirms that he is familiar with the conditions for purchasing tickets and the conditions for transporting passengers on this flight.

1.4. Upon receipt of the ticket, the passenger must immediately check the correctness of the data indicated on it, as well as the conformity of the ticket price with the amount paid. Claims made later will not be honored.

1.5. If the passenger does not show up for the departure of the bus from the point of departure specified in the ticket and at the time specified in the ticket, the Agreement for the provision of transportation services is considered terminated at the initiative of the passenger, and the carrier reserves the right to sell his seat on the bus a second time.

1.6. It is possible to change the departure date 2 (two) times free of charge. All changes must be entered in the ticket and confirmed by the seal of the company that entered the changes. Changing the departure date is possible only if there is a free seat on the bus. Changing the departure station or the destination station within the same flight is free of charge plus a surcharge for the difference in price. Overpayment is non-refundable. 1.7. When changing the date of departure, the passenger must pay the difference between the original and new ticket price, if the ticket on the date of transfer is more expensive. If the price of the ticket for the rescheduled date is lower than the price of the previous one, the difference in price will not be refunded to the passenger.

1.7. A photocopy of a ticket is not recognized as a travel document.

1.8. If the ticket is lost before departure, it can be renewed at the place of purchase.

1.9. A passenger who purchased an electronic ticket (e-ticket) online can print it on a paper medium in 2 copies and present it when boarding the bus. If it is not possible to print, it is enough to show the ticket on the screen of the phone or tablet.

2. General requirements.

2.1. The passenger must arrive at the boarding no later than 30 minutes before the departure of the bus. In case of late boarding, the passenger is responsible.

2.2. The passenger must present the ticket for control at the same time as the passport, in the case of a discount, with the document on the basis of which the discount was made. In the absence of a document confirming the validity of the discount, the passenger has the right to use the trip only after making an additional payment to the standard (without discount) price of the ticket.

2.3. The passenger must keep the ticket until the end of the flight.

2.4. The passenger is obliged to present the ticket to a person authorized by the controller upon his first request.

2.5. The passenger must have a valid foreign passport and be informed about the customs regulations of the countries of destination.

2.6. Children and young people under the age of 16 can travel only when accompanied by adults.

2.7. Children under the age of 12 are not allowed to sit on the seats next to the drivers, i.e. numbers 1, 2, 3 and 4.

2.8. At stops, the passenger must return to the bus cabin on time. The duration of the stops is announced by the driver or flight attendant. After the end of this time, the bus leaves, and the Passenger who is late continues the route on his own without travel compensation.

2.9. The carrier is not responsible to the passenger for the correctness of the registration and the availability of documents that give the passenger the right to cross the borders of the countries of the route. In the event that the Passenger does not have the necessary documents for the right to cross the border, violation of customs regulations, etc., the Passenger compensates the Carrier for all losses related to the lack of such documents and violation of customs regulations, in particular, but not exclusively, fines imposed by the controlling authorities of both Ukrainian and other countries on the Carrier , fines, travel costs, financial claims of other passengers on the relevant flight, costs of providing legal assistance to the Carrier, etc.

2.10. The carrier is not responsible for the passenger's violation of customs or immigration regulations.

2.11. If the passenger violates visa regimes (expiration of visas, replacement of passport with another document, etc.), the carrier reserves the right not to transport the passenger. Monetary compensation to the passenger for an unused ticket is not paid.

2.12. In the event that a passenger does not comply with customs and border regulations and is detained at the border and this causes a flight delay, the bus crew has the right to leave the border without the passenger according to the bus schedule and with travel cost compensation.

2.13. According to the Law of Ukraine dated 04/07/2011 "On Amendments to Certain Legislative Acts of Ukraine Regarding the Liability of Carriers Carrying Out International Passenger Transportation". When carrying out international passenger road transport, the road carrier is obliged to check the presence, but not the authenticity, of passengers with documents necessary for entry into the countries of destination, countries along the route of destination, before the start of such transport, and to refuse transport to passengers who, at its request did not present the necessary documents. During international road transportation, the passenger is obliged to have properly executed documents necessary for entry into the countries of destination and countries along the route, and to present them to the road carrier at his request. Refusal of a road carrier in international road transport to a passenger who, at the request of the road carrier, did not present the documents necessary for entry into the country of destination, the country along the route of departure, does not entail the obligation of the road carrier to compensate the passenger for losses due to this.

2.14. In accordance with the law on the protection of personal data, the carrier does not provide information about passengers.

2.15. The carrier is not responsible for lateness during movement and untimely arrival at tracking stations, if this is caused by circumstances beyond its control (including delays when crossing borders, weather conditions, traffic jams, actions of state authorities, road repair work, etc. ., the actions of the passengers themselves, which influenced the fulfillment of these circumstances) and other reasons (technical problems that arose with the bus during movement, which could not be warned by the carrier company, despite all the precautions taken).

2.16. The bus schedule does not provide a time for Tax Free registration.

2.17. The carrier has the right to change the timetable, use additional buses and change seats. passenger on the bus without the prior consent and notification of the passenger.

2.18. If the carrier does not provide additional services (in particular, serving warm drinks, light snacks, newspapers, magazines, watching movies, Wi-Fi, Internet connection, 220V, pillows, blankets, toilet, air conditioner, etc.), the passenger does not have right to compensation.

2.19. The carrier has the right to install video surveillance systems in the interior of the vehicle (bus) to ensure round-the-clock safety of passengers, in accordance with the United Nations Geneva Convention against Transnational Organized Crime, the Council of Europe Convention on Measures to Combat International Terrorism and Human Trafficking.

2.20. The carrier has the right to:

• limit or stop transportation in the event of a natural disaster, epidemic, epizootic or other emergency;

• stop the movement of the vehicle (bus) in the event of a threat to the life and health of passengers;

2.21. All passenger complaints related to passenger service on the flight are accepted for consideration if they are stated in a written statement and displayed by the passenger in the "Book of Complaints and Suggestions" located in the bus cabin within 1 month from the date of travel or flight performance. Each claim must be accompanied by the ticket or its photocopy, as well as all invoices documenting the expenses that may have been incurred by the passenger in connection with the claim submitted.

2.22. The term set aside for responding to complaints, grievances and claims related to the performance of the transportation contract is no more than 30 days from the date of receipt of the complaint. If complaints are forwarded to foreign partner companies, the waiting period for a response may be extended up to 60 days.

3. Landing

3.1. The passenger must arrive at boarding at least 30 minutes before departure. After handing over his luggage to the luggage compartment, the passenger must present all the necessary documents and hand luggage to the company representative, who, in turn, will indicate the seat that the passenger will occupy on the bus. Places are indicated only by the carrier company. Seats listed by any other company are not valid. After taking your seat, please do not leave the bus, so as not to interfere with boarding.

3.2. For safety reasons, the company does not allow other people to enter the bus, except for the passenger himself, so we advise you to say goodbye before boarding.

4. Behavior on the bus.

4.1. We strongly urge you to use the bus equipment carefully and not to damage it. Otherwise, the passenger is financially responsible for the damage caused to the vehicle.

4.2. Smoking, drinking alcohol and drugs are prohibited in the bus cabin. If these requirements are not met, the carrier reserves the right to remove the passenger from the flight without monetary compensation.

4.3. The bus crew may refuse to transport a passenger in an intoxicated state, with dirty clothes, as well as in the event that his actions disturb the peace of other passengers or create a safety for travelers.

4.4. It is strictly forbidden to walk around the interior and stand in the aisles while the bus is moving.

4.5. During the trip, it is forbidden to put your feet on the seat, lie on the seats or on the floor of the bus.

4.6. If the bus is equipped with seat belts, the Passenger must fasten them and use them as intended. Failure to comply with this requirement may result in a monetary fine being imposed directly on the Passenger.

4.7. Boiling water can only be used with the permission of the driver or flight attendant during a stop in order to avoid accidents.

4.8. During the trip, we offer you the opportunity to watch movies and listen to music. Please understand the diversity of views and tastes.

4.9. Garbage must be placed in individual bags and thrown into the trash cans in the parking lots.

4.10. During bus stops, before leaving your seat, make sure the back of your seat is in an upright position, the table is closed and the footrest is removed.

4.11. It is strictly forbidden to distract the driver while driving.

4.12. Passengers who have violated the rules of behavior on the bus will be disembarked without compensation for the fare.

6. Refunds for unused travel.

6.1. Money for unused travel is returned exclusively by the company from which the ticket was purchased.

6.2. The basis for refund is a form (ticket) with all tear-off coupons.

6.3. Money for an unused return trip is non-refundable.

6.4. A passenger who does not show up or is late is not entitled to a refund of the ticket price.

6.5. In case of cancellation of the trip, the passenger has the right to refund the price of the ticket minus the cashier's fee. When returning the ticket, the following fee is deducted:

• more than 48 hours before departure - 0% of the ticket price;

• more than 24 hours, but less than 48 hours before departure - 20% of the ticket price;

• less than 24 hours, but more than 6 hours before departure - 50% of the ticket price;

• less than 6 hours before departure - 100% of the ticket price.

7. Baggage transportation.

7.1. One passenger is entitled to free transportation:

◦ 1 (one) piece of luggage, no larger than 100x80x50 cm, with a total weight of up to 20 kg. If the luggage is larger than 100x80x50 cm and weighs more than 20 kg, it will be transported if there is free space in the luggage compartment and for an additional fee.

◦ 1 (one) place for hand luggage weighing up to 5 kg. Hand luggage is a bag that can be easily carried and can be placed under or above the passenger seat. The passenger is responsible for hand luggage during the flight. The carrier is not responsible for hand luggage.

7.2. Additional luggage is transported if there is free space in the luggage compartment of the bus, for which payment is taken. Additional baggage must not exceed the size and weight of the main baggage. The free space in the luggage compartment is determined by the driver upon boarding, taking into account the total number of passengers in the bus, distribution by city and other factors.

7.3. The carrier is responsible only for the baggage accepted for transportation, i.e. the passenger was issued a document (luggage tag, sticker, etc.) confirming acceptance of the baggage.

7.4. The carrier is not responsible for any damage to easily broken, perishable, improperly packed, valuable (money, documents, electronic and technical devices, etc.) items transported in the luggage compartment of the bus.

7.5. The carrier is not responsible for minor or superficial damage to checked baggage carried in the luggage compartment of the bus, in particular for broken wheels and handles, lost lashing straps and minor damages such as cuts, scratches, creases or stains that appeared during normal depreciation and use during the trip.

7.6. Oversized luggage (refrigerators, televisions, sofas, etc.) is not transported.

7.7. Bicycles are transported in the luggage compartment of the bus if there is free space. A bicycle transported in this way must have the front wheel removed and packed separately. The bicycle must also be packed. A disassembled and packed bicycle counts as two pieces of luggage. The bicycle being transported (even a used one) must have a document (cheque, etc.) confirming its purchase.

7.8. The carrier is responsible for lost or damaged luggage in the luggage compartment of the bus only if it is due to the fault of the carrier, proven by the passenger, but not more than 100 USD per person, provided that the claim is submitted no later than 10 days after the departure of the bus.

7.9. It is forbidden to transport baggage that threatens the safety or health of other passengers and may damage other baggage or the vehicle.

7.10. The carrier is not responsible for the passenger's loss of money, jewelry, passport, securities, collectibles, items of scientific value and other valuables that are not in the luggage compartment of the bus.

7.11. Transportation of animals is possible only with the written consent of the carrier company and for a separate fee fee Any animal of any size is transported on a separate ticket with a separate seat. Transportation of animals is possible only in a specially designed box (container, cage, etc.). Dogs are only allowed to be muzzled.

7.12. Transportation of plants or oversized luggage is possible only with the written consent of the carrier company and for a separate fee.

7.13. A passenger who, during peak times (June-August, during the New Year holidays from 12/15-15/01 and two weeks before the Easter holidays) has an excessive amount of luggage that cannot be placed in the luggage compartment of the bus, refuses to travel, loses the right to a refund of the ticket price. We advise you to transfer your luggage in advance, when the buses are less busy.

7.14. The carrier is not responsible for the storage of items and luggage left on the bus. If possible, the found items are handed over to the local office of the carrier.

7.15. The bus service staff has the right in case of doubt, as well as to ensure the safety of the trip and compliance with customs regulations, to require the passenger to show the contents of the luggage. If the passenger refuses to comply with this requirement, the bus staff has the right to refuse the passenger transportation of suspicious luggage.

8. Discounts.

8.1. A passenger who wants to receive benefits must confirm the right to benefits, both when purchasing a ticket and during the trip.

8.2. Any discounts do not add up.

9. If the flight is canceled by the carrier, the passenger has the right to one of the following options.

9.1. For travel on the nearest flight of the carrier or its partner to the destination.

9.2. For a refund of the cost of a ticket for a road that was not traveled.

9.3. Upon mutual agreement, the carrier will transport the passenger to the destination station on the nearest flight at its own expense.