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Frequently asked questions
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Can I change the shipping date?
Yes, you can change the departure date, but no later than 6 hours before departure.
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Can I get a refund for a ticket?
Yes, you can refund the ticket, but no later than 6 hours before departure.
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Is it possible to transport animals?
up to 4 kg in a carrier - (without space) free of charge,
additional place for an animal -20%
it is mandatory to have the necessary documents for crossing the border.
we do not transport large animals!!!
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Are there any discounts?
Children's ticket from 0-10 years -20%
Children's ticket from 0-1 years (without providing a seat) Free!!!
Additional seat -20%
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Possibility of landing outside the official landing place?
It is possible, by prior arrangement.
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Baggage rules?
up to 20 kg in the trunk + up to 5 kg hand luggage.
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Seat numbering?
Is present.
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Working hours of the contact center? Phone numbers?
24/7, +380955784907, +380685784907
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Need to print a ticket (booking slip)?
Not necessarily.